Marketing Caffeine: Issue #002

By Michael Tasner | Marketing Caffeine

May 17

Welcome to the issue #002 of Marketing Caffeine



Marketing Caffeine

Every Thursday, right on time for your coffee break, we will give you a quick dose of “marketing caffeine” to uplevel your marketing and in turn uplevel the results you are seeing at your business.

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YOUR CUP OF THIS WEEK’S STRONGEST MARKETING TIP

Lead Handling

There are lots of ways to produce leads. The easiest way is to deploy a paid traffic campaign and throw financial resources at it.

Where we see most companies and businesses falter is how they handle the lead both in the speed, scripting and follow up techniques.

First, care to guess how quickly you should be following up with a new lead that comes in? Minutes. When a lead comes in, in a perfect world you are on the phone with that lead within minutes, not hours and surely not days.

Second, you need to make sure that whoever is handling these calls has a sample script to work from. For everyone that we work with we track and record calls. This allows us to listen to calls and provide feedback to the team. It is shocking how poor some of these calls are. Simple questions can’t be answered and the caller leaves underwhelmed and the lead is essentially deemed lost.

Finally, the touch points. Not everyone is going to convert on the first call or the first try. You need to get some automated systems and processes in place to be sending emails, text messages, physical mail and follow up multiple times. Remember it takes numerous touch points to get that lead into a state where they are ready to buy.

Leads are often not the problem. The handling and follow up of the leads are the areas that need the most work.

WHAT SHOULD BE ON YOUR READING MENU OVER THE WEEKEND

Outrageous Marketing Campaigns

Though we rely mostly on digital marketing, we also use direct mail on a regular basis. Many marketers have said the days of direct mail are dead, we beg to differ and have the data to back it up.

Though we rely mostly on digital marketing, we also use direct mail on a regular basis. Many marketers have said the days of direct mail are dead, we beg to differ and have the data to back it up.

Everything is a numbers game. For example: If you send out 1000 pieces, expect your replies to be in the 1-3% range.

There is a way to get these numbers up, and that is to go guerrilla. Think outside the box with the way you craft and send your direct mail pieces – hand addressing being one simple example.

Outrageous Marketing Campaigns is action packed with multi-step campaigns and dozens of ideas for new direct mail campaigns that will drive results.

SHORT READ, JUST LIKE YOUR ESPRESSO CUP

What is inbound marketing?

Favoring outbound marketing versus inbound marketing is still fairly common. We send thousands of emails, thousands of LinkedIn requests and thousands of direct mail pieces (among other things) on a regular basis. All of these activities are considered outbound. You are sending something out aiming to elicit a response.

The totally opposite approach is inbound marketing. As the name suggests these are people that are coming to you. Versus you going out and trying to find them, and get them to raise their hand.

Hubspot is considered the king when it comes to inbound marketing. Here is a quick read to get you a bit more up to speed on all things inbound.

Learn more about inbound marketing here. For the first time in a while, we are moving more of our personal marketing activities to be a bit more balanced between inbound and outbound.

POWERFUL TOOL TO MAKE YOUR MARKETING A PIECE OF CAKE

Google Sheets

From basic data collecting to generating complex reports, Google Sheets is the best tool to keep you organized.

So he started using Pipedrive and within a week had everything visually organized. Michael could see where to spend his calling and follow up efforts while making sure he had next actions for everyone.

One of the additions Google added to the sheets in April was to automate repetitive steps by recording them and running the script in different sheets. Thanks to the record macro option, you can now save hours of work.

QUOTE OF THE WEEK

 
“I never could have done what I have done without the habit to concentrate myself on one subject at a time.”

-Charles Dickens

NO JOKE FUN FACT

We don’t refer to the people we work with as clients, rather we refer to them as members. There is this strange client / vendor relationship connotation and candidly it’s just not our thing or the way we like to operate. We really never see the people we work with as clients. We see them more as a member of the No Joke Marketing Family.

The language they use on the American Express Card: “Member Since”.

Often ideas and inspiration are in plain sight right in front of you.

If you’ve missed the first issue, you can read it here.

READ THIS POST AS AN INFOGRAPHIC

Marketing Caffeine #002
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About the Author

Online & Offline Marketing Expert, Former CMO of Guerrilla Marketing, Speaker & Author obsessed with keeping you in business via No Joke Marketing.

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